Social Media Management Policy

Gakken Holdings and its group companies (hereinafter referred to as the “Gakken Group") have established and will adhere to the “Social Media Policy" (hereinafter referred to as the “Policy") regarding the use and management of social media.

Through social media, the Gakken Group aims to disseminate information and foster communication, building strong relationships with society and customers, while contributing to the improvement of brand image and value.

• We comply with relevant laws, internal rules, and act accordingly.

 

• We listen to customer feedback with an open attitude, understand that our communications may affect the Gakken Group’s reputation, and act with responsibility.

 

• We are aware that information posted on the internet is accessible to an unspecified number of users, and that once information is posted, it cannot be completely deleted.

 

• We prohibit infringement of third-party rights such as copyrights and honor rights.

 

• We prohibit the disclosure of confidential information, as well as non-public customer and business partner information.

 

• We are committed to protecting personal information and privacy.

• Information shared by the Gakken Group on social media does not necessarily represent the official statements or opinions of Gakken Holdings or the Gakken Group. For official announcements and opinions, please refer to the Gakken Holdings and Gakken Group websites and corporate information.

 

• If inappropriate information is posted, we may delete the post. Additionally, if any errors are found, we will correct them promptly.

 

• We will read replies and comments on social media as much as possible, and they will be used for future reference. However, please understand that we may not be able to respond to all content due to operational reasons.

 

• The Gakken Group is not responsible for any damages caused by disputes between customers or between customers and third parties.

 

• The Gakken Group is not liable for any damages resulting from the use, or inability to use, our social media for any reason. We also cannot respond to technical or operational questions related to the systems of each social media platform, software functions, or usage inquiries.

 

• The operation of social media may be terminated or deleted without prior notice.

This policy will be continuously reviewed to respond to changes in the social media environment. Therefore, this policy may be amended without prior notice.

Gakken Holdings Co., Ltd.

Group Web Management Committee

group-mng@gakken.co.jp